We gladly accept returns or exchanges of unworn items in their original condition. Please contact us within 7 days of delivery to discuss returns or exchanges. We will not accept returns or exchanges on any item that has been sized, engraved, or otherwise personalized.
Custom orders cannot be returned or exchanged, therefore we will do everything possible to make sure your item is exactly how you imagined it before we ship. Please contact us with any concerns or wishes you may have during the design process to ensure your satisfaction with the finished product.
If you order a ring and are unsure of your size or expect to change ring sizes in the future, we recommend purchasing our optional Ring Size Insurance. We offer this product as a safeguard against incorrect size estimations. It is a one-time non-refundable purchase of $25 that is good for the life of your ring. Simply contact us when you need to use it and we will facilitate the shipping, sizing, and return of your ring. Sizing Insurance must be purchased before or at the time of your ring purchase. Size Insurance can be found here.
If you purchase a ring at a certain size and find that it is not the correct size and you have not purchased ring size insurance, you can contact us for individual sizing rates.
Please note that 10k and 14k gold are gold alloys and can interact with different skin types in various ways due to base metal sensitivities. It is important to be aware of your metal allergies before purchasing any jewelry.
What is the difference between 10k, 14k, and 18k gold?